Exchange Policy
At Boyz & Girlz, we want every parent to shop with confidence. If something is not quite right, we offer an exchange facility under the terms outlined below.
Exchange Period
- Products purchased from Boyz & Girlz can be exchanged within 14 days of receiving your order.
- Requests made after 14 days will not be accepted.
Refund Policy
- Boyz & Girlz follows a strict No Refund Policy.
- In the case of a damaged or defective item, a claim may be submitted for review.
- Once approved, your claim will be processed within 14 working days, and you may choose another product of equal value from our website.
Shipping Costs
- Shipping charges are non-refundable.
- Customers are responsible for all shipping costs involved in returning the product for exchange.
General Terms
- We do not offer any Money Back Guarantee on purchased items.
- Items that have been worn, washed, used, altered, or damaged will not be eligible for exchange.
- All tags, labels, and original packaging must be intact.
Product Variation
- Please note that minor color variation may occur due to screen brightness, contrast settings, or lighting conditions.
- Exchange requests based solely on slight color differences may not be accommodated.
Seasonal Stock
- Summer stock can only be exchanged with summer articles.
- Winter stock can only be exchanged with winter articles.
Sale & Discounted Items
- If an item purchased at full price later goes on sale, it will only be exchangeable at the current discounted price (marked-down value).
Pricing Discrepancies
- In the event of any pricing conflict, the system-generated price will be considered final.